We, at EGIBL, are committed to providing products and services of the very highest standards. It is our utmost priority to make your banking experience with us delightful and efficient. To further strengthen our commitment for better customer services, your Feedback, Complaints or Suggestions will immensely help us to improve our services.
Please feel free to lodge your complaints, suggestions or feedback using the following channels:
Call us at our 24/7 Phone Banking 111-11-3442 (EGIB)
You may call us at our 24 hours customer services phone banking for any of your complaints, suggestions or queries
Please fill in the Complaint Form available in all our branches and drop the same into the drop box. You may also drop a written letter duly sealed in an envelope into the drop box or directly mail it to:
Complaint Resolution Unit
Service & Quality Department
Emirates Global Islamic Bank Limited
Plot No. 162, Bangalore Co-operative Housing Societies Ltd.
Block 7 & 8, Shahrah-e-Faisal Karachi
Phone No. 9221 3431 5851
You can fill in our Contact Us form for any of your complaints, queries or suggestions. Your feedback will also be highly valued, so you can take a few moments to fill in the Feedback Form on the level of service you experienced or expect at our branches.
 Contact Us Feedback Form
You can also email us your feedback in form of complaints or suggestions at:
feedback@egibl.com
SMS at 0334 CEOEGIB
You can also send your Complaints & Suggestions via SMS on 0334-2363442
For ATM Related Complaints / Queries
Ather Ali Khan (Officer ATM Operations)
Emirates Global Islamic Bank
D-2. Block D, North Nazimabad, Karachi.
PABX (92-21) 36721591-6 Ext 513.
Cell: (0323) 2537407
E-mail: ali.ather@egibl.com
Haris Ahmed Khan (In-Charge ATM Operations)
Emirates Global Islamic Bank
D-2. Block D, North Nazimabad, Karachi.
PABX (92-21) 36721591-6 Ext 502.
Cell: (0343) 2143536
E-mail: khan.haris@egibl.com
Kindly note:
Your complaint or query will be acknowledged by us within 2 business days.
Service & Quality Department will forward your complaint to the relevant department for further resolution.
If your complaint or query is not resolved with 10 business days, you will be contacted by us through telephone call, letter or email (whichever has been provided by yourself) and will be updated on your complaint/case.
You will be informed of the resolution by our Service & Quality department.
We highly appreciate and thank you for your valuable feedback and for giving EGIBL a chance to serve you.
Looking forward to fulfill your financial needs in a befitting manner.
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